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[About cancellation processing]
We will cancel a transaction if a customer requests it, if fraud is suspected, or if authorization is denied.
This is usually done before the product is shipped.
Once shipped, please check before returning the item.
*Please note that even if you cancel by mistake, the cancellation cannot be undone, so please be careful when doing so.
*If a refund is made, credit card transaction fees will not be refunded.
*If a refund is issued, it may take up to 10 days for the refund to be received by the customer.
The manual "Order Management" is also available for download .
File name: hajimete_ec_manual02_v1.pdf
[Cancellation processing method]
<<If you want to cancel all ordered items>>
① Open the details screen of the order you want to cancel and click "More Actions"
Click on "Cancel order"
③ In "Refund payment," if you normally want to refund the full amount immediately, select "Refund ¥〇"
④If you want to return the item to Shopify inventory management before shipping, check this box.
⑤Select the reason for cancellation
⑥ If you check "Send a notification to the customer", the operation in ⑥ will send a notification email "When the order is canceled" to the customer.
(If you want to change the email content, please click here .)
⑦ Click "Cancel order" to complete the cancellation.
⑧ The order status will change to Cancelled and will be crossed out in the order management list.
<<How to cancel part of an order>>
▶ Paid (cancellation requiring refund)
①Click "Refund" on the top right
②Enter the quantity of the item you want to cancel from the ordered items.
3) If you check "Restock items", the canceled items will be replenished in your inventory.
④Enter the reason for the refund
⑤The refund amount is calculated automatically, so check that it is correct.
⑥ If you check "Send a notification to the customer", a notification email "Order Refund" will be sent.
⑦Click "Refund amount" to complete the partial cancellation and refund of your order.
⑧The status in Management will be displayed as Partially Refunded.
▶Unpaid (cancellation not requiring a refund)
①Click "Edit" in the top right corner of the order details page.
- If you want to change the quantity, click "Adjust quantity" and then click "Done"
- If you want to delete the item, click Delete Item.
③If you want to return the item in ② to stock, please mark it with a ✓
④Enter the reason for editing
⑤ If you check "Notify customer", a notification email "Edit order" will be sent after step ⑥. (If you want to change the content of the email, please see here .)
⑥Click "Update order"
▶If an authorization has been granted but payment has not yet been made
To confirm the authorization, change the amount to be charged.
For example, if the authorization is for ¥3,500, but the amount after cancellation is ¥3,400, only ¥3,400 will be approved.
If you have mistakenly confirmed the amount before cancellation, please refund the amount by entering the amount in "Refund".
It's easy to get confused as to whether to use "refund" or "edit".
In editing, refunds are not possible,
If payment has not been made, there is no need to issue a refund, so it may be easier to understand if you remember that the "Refund" option does not appear.
Please refer to "Return and Refund Processing Method" for refund procedures .
You can also find information about cancellations on the Shopify help page .