How can I increase or decrease the amount of my order?
共有
Prerequisites:
① No refunds or edits after archiving
② Check "Send a notification to the customer" to receive an email notification.
3) Only refunds for Shopify Payments are automatically processed. Reductions in the amount due to editing must be processed manually. Increases are handled by receiving an invoice email notification.
* Invoice emails can be sent to customers with a link to the checkout page.
■ Reduction
▼Payment completed, not yet shipped
⇒Refund available
Adjust the quantity of the product and refund
・Refund by entering the amount
⇒Refund email notification
Note) Refunds are automatically made through Shopify Payments, reductions made by editing are only displayed on the store, and actual refunds are made manually.
Note) Refunds are possible even after shipping, but refunds for returned items must be made after checking the item.
▼Unpaid/Unshipped
⇒ Discount will be applied and the amount will be reduced (there is no refund button because the payment has not been made yet)
- Delete the item > add it again > click [Apply discount] to reduce the price
Note: Only new products and custom items you add will have the "Apply Discount" button.
Note) When you click "Update Order", the amount will be confirmed and [Apply Discount] will be hidden.
⇒ Invoice email notification
■ Increase
▼Payment completed, not yet shipped
⇒ Edit to resolve the issue
・"Adjust quantity"
・"Delete an item"
・"Add a product"
・"Add custom products"
⇒ Invoice email notification (difference)
▼Unpaid/Unshipped
⇒ Edit to resolve the issue
・"Adjust quantity"
・"Delete an item"
・"Add a product"
・"Add custom products"
⇒ Invoice email notification (full amount)
▼ Shipped
⇒ We recommend that you place a new order (as this will increase the amount of work required for delivery and ordering).
Note) For shipped items, you cannot "adjust the quantity" or "delete the item." Otherwise, it is the same as unshipped items.
<Reference page>
Edit an order item
https://help.shopify.com/en/manual/orders/edit-orders
Create returns and refunds
https://help.shopify.com/ja/manual/orders/refund-cancel-order
① No refunds or edits after archiving
② Check "Send a notification to the customer" to receive an email notification.
3) Only refunds for Shopify Payments are automatically processed. Reductions in the amount due to editing must be processed manually. Increases are handled by receiving an invoice email notification.
* Invoice emails can be sent to customers with a link to the checkout page.
■ Reduction
▼Payment completed, not yet shipped
⇒Refund available
Adjust the quantity of the product and refund
・Refund by entering the amount
⇒Refund email notification
Note) Refunds are automatically made through Shopify Payments, reductions made by editing are only displayed on the store, and actual refunds are made manually.
Note) Refunds are possible even after shipping, but refunds for returned items must be made after checking the item.
▼Unpaid/Unshipped
⇒ Discount will be applied and the amount will be reduced (there is no refund button because the payment has not been made yet)
- Delete the item > add it again > click [Apply discount] to reduce the price
Note: Only new products and custom items you add will have the "Apply Discount" button.
Note) When you click "Update Order", the amount will be confirmed and [Apply Discount] will be hidden.
⇒ Invoice email notification
■ Increase
▼Payment completed, not yet shipped
⇒ Edit to resolve the issue
・"Adjust quantity"
・"Delete an item"
・"Add a product"
・"Add custom products"
⇒ Invoice email notification (difference)
▼Unpaid/Unshipped
⇒ Edit to resolve the issue
・"Adjust quantity"
・"Delete an item"
・"Add a product"
・"Add custom products"
⇒ Invoice email notification (full amount)
▼ Shipped
⇒ We recommend that you place a new order (as this will increase the amount of work required for delivery and ordering).
Note) For shipped items, you cannot "adjust the quantity" or "delete the item." Otherwise, it is the same as unshipped items.
<Reference page>
Edit an order item
https://help.shopify.com/en/manual/orders/edit-orders
Create returns and refunds
https://help.shopify.com/ja/manual/orders/refund-cancel-order